Privacy & Cookies Policy
Last updated: 26/10/2025
1. Introduction
Anchor Virtual Solutions Ltd respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.anchorvirtualsolutions.co.uk, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Business name: Anchor Virtual Solutions Ltd
Registered address: North Anston, Sheffield
Email: hello@anchorvirtualsolutions.co.uk
Website: www.anchorvirtualsolutions.co.uk
Data Controller: hello@anchorvirtualsolutions.co.uk
3. What data we collect
We may collect and process the following information:
- Personal identification data – name, email address, phone number, and business name.
- Communications data – information you provide through emails, contact forms, or consultations.
- Technical data – IP address, browser type, operating system, and browsing actions (via cookies or analytics).
- Marketing preferences – if you subscribe to newsletters or updates.
4. How we collect your data
We collect data through:
- Direct interactions (contact forms, email, phone).
- Website cookies and analytics tools (e.g. Google Analytics).
- Third-party integrations (e.g. booking systems, payment processors).
5. How we use your data
We use your personal data to:
- Respond to enquiries or provide our Virtual Assistant services.
- Manage bookings, invoices, and client communications.
- Improve our website and customer experience.
- Send relevant updates or marketing (only with your consent).
We do not sell or share your personal data for marketing purposes.
6. Legal basis for processing
We process your data under the following lawful bases:
- Contractual necessity – to provide our services to you.
- Legal obligation – to comply with HMRC or regulatory requirements.
- Legitimate interest – to manage our business operations.
- Consent – for marketing communications.
7. Data sharing and third parties
We may share limited data with trusted third parties who help us operate our business, such as:
- Website hosting providers
- Cloud storage or email providers (e.g. Google Workspace)
- Payment processors or accounting platforms (e.g. PayPal, Xero)
All third parties are required to keep your data secure and comply with UK GDPR.
We never share your data outside the UK without adequate protection.
8. Data retention
We keep your personal data only as long as necessary:
- Client records – up to 7 years (for accounting and legal purposes)
- Enquiry data – up to 12 months
After this, data is securely deleted or anonymised.
9. Your data rights
Under UK GDPR, you have the right to:
- Access, correct, or delete your data
- Object to or restrict processing
- Withdraw consent (for marketing)
- Data portability
You can exercise these rights by emailing hello@anchorvirtualsolutions.co.uk
If you’re not satisfied, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/
10. Cookies
We use cookies to improve your experience and analyse website traffic.
You can adjust your cookie preferences or disable them in your browser settings.
For full details, see our Cookie Policy.
11. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.